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Overview |
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The program reinforces the essentials for staff in the demanding world of revenue and payment collections management. Whether it's initial training for new staff or refresher training for experienced people, this program saves valuable training time as it teaches proven telephone, face to face and letter dunning skills to manage customers effectively for collections performance.
In an economic downtown, the traditional way of collecting may not work. Staff need to be empowered with better skills as the poor economic outlook will triple the difficult customers. Staff will learn how to increase their effectiveness via listening, speaking, questioning and negotiating techniques that are designed for collections functions.
In brief the following WHATs, WHYs and HOW’s will be discussed:
- WHAT is the true meaning of a customer and the true concept of credit and control?
- WHAT are the “musts” for maintaining a safe environment for credit extended to customers?
- WHY is it important to collect cash on time?
- HOW do the gaps resulting from delayed collection impact normal business operations?
- HOW should customer outstanding be monitored to prevent bad debts remembering that prevention is better than cure!
- HOW to collect money from customers in our business, social and cultural environment?
According to study, 86.4% of businesses sell between 80% and 100% of their goods and services on credit
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Workshop PDF |
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Workshop Investment
Rs. 9,500/- Per Participant
*Early Bird Discount: (Before 20th Sept, 2010)
Rs. 8,500/- Per Participant
*Every 4th Participant from the same organization will attend
FREE
Includes course ware, Terrabiz certificate, lunch, refreshments
and business networking.
*Discounts are mutually exclusive
For onsite customized programs by S.K Mehdi
Please contact Tanvir Hussain
Email: tanvir.hussain@terrabizgroup.com
Phone: +92 21 3455 0431
Cell: +92 321 232 2486
Send your cheque in favor of "Terrabiz"
to Murad Hassan
Suite # 403, Shahwar Trade Center, Above Standard Charted Bank,
Allama Iqbal Road branch, P.E.C.H.S., Block 2, Karachi, Pakistan.
Phone: +92 21 3455 0431 & +92 21 3455 319
Cell: +92 300 922 0647 & +92 321 278 1000
For Registration:
Contact Qazi Waqas Ahmed:
Cell: +92 345 303 7045 & +92 300 213 3849
Phone: +92 21 3455 0431 & +92 21 3455 319
Facsimile: +92 21 3455 7264
Email: qazi.waqas@terrabizgroup.com
register@terrabizgroup.com
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