COURSE OUTLINE

Day 1 | 25 March 2010 | 1st Half
What changes when I become a manager?

• What does my new role entail and how will the course meet this?
• Understanding the difference between operational, tactical and strategic.
• Identifying my key result areas and setting clear and useful goals.
• Discovering the future; this highlights the need to understand paradigms and find new, different and better ways of achieving every day things.
• Action centred leadership – practical guidance for your new role. A simple model for getting the best out of your new team.

Day 1 | 25 March 2010 | 2nd Half
Organising and managing yourself to manage others.

• Prioritising your time to focus on Key Result Areas.
• A simple model for prioritising workload and helping your team to do the same!
• How to delegate effectively, an introduction to coaching and empowerment
• Managing time and avoid time stealers.
• Scheduling and diary management.
• SMART objective setting.

Day 2 | 26 March 2010 | 1st Half
How to engage with your people and understand their unique Motivational Value System.

• Becoming an employer of choice.
• What is engagement and why is it important?
• Maps of the world. An illustration that others may not be wrong if they disagree with us; they may be looking at a different map!
• The Two Factor Theory; considers issues of motivation and hygiene factors and the implications to how these motivate people.
• Understanding that people want different things. Some come to work to be with people, some for power and some for achievement and most a unique blend of these three!
• Separating personality and motivation from behaviour
• How a person is ‘made up’; Beliefs, values, attitudes and behaviours.
• Influence and control; the nature of empowerment.
• Delegates will complete the SDI Profile.
• Working towards a win – win.
• The platinum rule; do unto others as they would have do unto themselves!
• Working with different personalities to generate an effective team.
• How to predict and handle interpersonal conflict.

Day 2 | 26 March 2010 | 2nd Half
Engagement through Coaching.

• Models that are key to coaching.
• C=P + I
• Managing mental state
• GROW
• Coaching video.
• An introduction to the skill of coaching and demonstration of good practice.
• Coaching practice. Delegates will take on the roles of coach, observer (giving feedback) and the coached. They will have opportunity to practice and apply the key skills.
• Coaching review. A chance to share the key learning from the morning and how to apply the skills learned.
• Situational Leadership. Choosing the most appropriate leadership style for different people in different situations.

Planning for Action – how will I implement what I have learnt?

• Review of what has been covered on the workshop
• Review of individual learning logs
• Construction of individual actions plans
• Course review and feedback.